Frequently Asked Questions2018-11-23T23:44:27+00:00
Do I need to install software? Will this work on Mac and PC?2018-11-24T02:00:21+00:00

L7Hero is a cloud-based software, which means that you don’t need to install anything. You can login to your L7Hero account from any computer. It works on both Mac and PC. It’s also mobile-friendly, which means you can access it from your smartphone or tablet.

Is training and support included?2018-11-24T01:59:40+00:00

Yes. You have unlimited access to our top-notch support team. There are also dozens of tutorial videos and training documents, in addition to sample text for your marketing campaigns, recommended templates, and more.

Is there a setup cost or any hidden fees?2018-11-24T01:59:21+00:00

Absolutely not. All our prices are clearly outlined on your pricing page. With all our plans you can cancel at any time. No setup fees. No hidden fees.

Do you offer discounts?2018-11-24T01:58:07+00:00

Yes. You can save 20% per month by paying annually. Choose the monthly or Annual plan when you speak to a customer representative here. You can cancel at anytime.

Are there long-term contracts?2018-11-24T18:37:03+00:00

This is a service-based business. Once you give us the okay to perform the scope of work for your website design, you are committed to a one-year agreement with L7Hero.  If after one year you no longer happy with your website or training modules, you are free to cancel.

This information is also listed on our website in the ‘Terms & Conditions’ section.

What’s the catch?2018-11-23T23:56:04+00:00

“There is no catch with us, our packages are split into two simple payment options.

54.99/month for established businesses and $41.25 billed yearly for new business (that’s a single payment of $495 upfront). You have a 30 day money back guarantee to request for any charges made in the past 30 days to your card.

The way our business makes money is in the long term and providing our customers with great service. We believe If you’ve enjoyed our L7HERO service, you’ll also love all our other services like ‘Lead generation’ or ‘Advance Search Engine Optimization’ service that helps you rank for keywords your competitors are ranking for”

How does this compare to___(other competitor)____?2018-11-23T23:55:17+00:00

L7HERO is a service to help small business exceed without having to wrestle all the DIY tasks.

The difference with us and most other companies is that we allow you to delegate EVERY SINGLE website task to us. You never need to log into your website to make a change, however, you do have that option which is completely free for you.

We are also one the few companies who will do all the work behind the scenes to keep your website nicely designed, up to date and running smoothly, for as long as you’re a customer.

“Can I make revisions myself? Do I always have to go through you to make the revision?2018-11-23T23:53:36+00:00

YES! We give you full access to your WordPress website so you can always make the tweak yourself.

We also show you how to get around to your website in our ClickHeros.academy

What if I don’t like the website you make me?2018-11-23T23:52:22+00:00

This is where our customers love our unlimited revisions feature. You can request as much revisions you like until you are fully happy.

We’re dead serious… request as many revisions as you like.

We normally get it right on the first time, but in case we miss the mark, we’re here till you are 100% happy with your website.

Can I cancel at anytime?2018-11-24T18:37:24+00:00

This is a service-based business. Once you give us the okay to perform the scope of work for your website design, you are committed to a one-year agreement with L7Hero.  If after one year you no longer happy with your website or training modules, you are free to cancel.

This information is also listed on our website in the ‘Terms & Conditions’ section.

Is there a refund money back guarantee?2018-11-24T18:38:20+00:00

This is a service-based business. Once you give us the okay to perform the scope of work for your website design, you are committed to a one-year agreement with L7Hero. There is no refund for the scope of work performed on your L7Hero custom web design & development.  If after one year you no longer happy with your website or training modules, you are free to cancel.

This information is also listed on our website in the ‘Terms & Conditions’ section.

Why do you charge yearly for new businesses?2018-11-23T23:49:57+00:00

There is more work to be implemented with new businesses, therefore we ask for the payment upfront, so it can help us offset our labor cost.

Additional labor for new businesses includes things like purchasing and setting up your domain, logo design writing and the words for your site.

Why is this so cheap? Other companies charge more for this.2018-11-23T23:48:19+00:00

L7Hero has figured out a way to provide exceptional web design and hosting service and a competitive price point.

Our business model is based on providing as much value to our customers. We believe in the reciprocation, which is, if you enjoyed L7HERO and all it’s amazing and valuable service, you’ll eventually want to try our other services to help your business grow faster. Most of our customers do.

We also are a remote team, so we don’t have all the overhead costs most businesses have to pay for.

Our team is scattered all throughout the united states, which helps with our overhead cost significantly.

How do I request a revision?2018-11-23T23:36:29+00:00

You can email us at revision@l7hero.com with your request and attachments.

You may also go to your L7HERO dashboard to submit a new ticket.

Please allow up to 1-2 business days for the revision.

What type of revisions can I request?2018-11-23T23:35:31+00:00

You can request anything that doesn’t require building out additional pages and functionalities.

Examples of the types of unlimited revisions you can request are:

  • changing headline, text, phone number, email address, etc.
  • Updating store locations
  • Updating product price points
  • Updating pictures
  • Updating staff members to your site
  • Adding in an additional section of copy/images to a page
  • Updating the theme’s look and feel: color, logo, font choice

Examples of types of revisions that are an additional service are:

  • adding more pages to your website
  • adding in an ecommerce feature
  • installing a popup on yoursite
  • making a slideshow on your website.
  • These are additional add-ons that have a small service fee.

Please see full pricing here: https://l7hero.com/pricing/